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Privacy PolicyUpdated: February 17, 2010

Excelsior Media Studios, Inc. (EMS, Inc.) is very sensitive to privacy issues on the Internet and takes your privacy seriously. We believe it is important that you understand how we treat and use the information you may provide to us. As such this page will outline our data collection/use practices.

This privacy statement applies to information collected by web addresses in the and It also applies to any information collected in or as a part of any software or service we provide.

Our principal activities are:

  • Online Chat Services
  • Gaming Services
  • Software & Game Development

What personal information do we collect?

We collect personal information from you when you place an order, setup the ETGiRC software, or register on one of our sites.

When setting up and using ETGiRC you may be asked to enter your email address.

When registering on our site, as appropriate, you may be asked to enter your: name, country/location, email address. You may, however, visit our site anonymously.

When ordering on our site, as appropriate, you may be asked to enter your: name, mailing address, phone number or credit card information.

What do we use your personal information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
The email address you provide for ETGiRC Setup, will only be used to send you information and updates pertaining to your ETGiRC Account.
The email address you provide for website forums/access, will only be used to send you information and updates pertaining to that website and forums.
To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

What non-personal information do we collect?

Non-personal information, alone, cannot be used to identify or contact you. EMS, Inc. may collect non-personal information about your use of our online services both on our website and in the course of game play and software usage.

When you use our products and services or you play our games or our hosted games, we may collect certain non-personal demographic information including gender, region of the world, feature usage, game server and play statistics and scores, user rankings, information about your computer hardware, and your Internet Protocol (IP) address.

What do we use your non-personal information for?

Any of the information we collect from you may be used in one of the following ways:

Allowing people in your authorized list to see what games you are playing and on what server
Updating our master servers with any game servers running
Providing scores, leaderboards, and game statistics
Preventing others from using your accounts
General demographic or usage statistics
In case of abuse to block someone from using our services

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

EMS, Inc. does not store credit card numbers on our servers. Credit card numbers are submitted to a credit card authorization service. This service provides EMS, Inc. with credit card validation information only. We do not have access to your personal financial data.

Public Information Including User Generated Content & Online Forums

You may choose to disclose information about yourself in the course of contributing user generated content to EMS Inc.'s sites or hosted games or in our online chat rooms, message boards, user "profiles" for public view or in similar forums on our sites. Information that you disclose in any of these forums is public information, and there is no expectation of privacy or confidentiality there.

Do we have Log Files?

As is true of most Web sites/servers, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, clickstream data, account name, and other data sent to our server.

We use this information to analyze trends, to administer the sites and servers, and to track how visitors interact with the sites/servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and remember certain information.

We use cookies to help us remember your login/session information, process the items in your shopping cart and understand and save your preferences for future visits.

You have the option of disabling cookies in your web browser for our website, but doing so will make it so you can not access account features or post on our website. You will however still be able to access and read all public areas of our website without cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include third party chat rooms, websites, products, or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date above.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Excelsior Media Studios, Inc.
attn: Privacy Department
5000 Euclid Ave ste 301
Cleveland, Ohio 44103
United States


Site & Contents are Copyright 2010 Excelsior Media Studios, Inc.   -   All Rights Reserved   -  ETGiRC is a Trademark of EMS, Inc   -  Patents Pending
All Graphics, Logos, Games, Characters are Copyright / Trademark their Respective Owners.
Display of Organizational Names, Logos, or Graphics in No Way Indicates Endorsement, Support, or Sponsorship of ETGiRC by their Respective Owners.

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